AccuProcess Modeler FAQ
What does AccuProcess do?
AccuProcess is a software company. We provide process modeling solution for companies and organizations of all sizes. Our AccuProcess Modeler product is a visual, easy-to-use business process modeling software that helps business people design, document, simulate and improve their business processes. AccuProcess has created its product for business users and with the aim of helping put business people in charge of business processes.
Where are you located?
We are located in Chicago, Illinois in USA.
How long has your company been in business?
AccuProcess has been in business since 2009.
What can I do with AccuProcess Modeler software?
AccuProcess customers use our process modeling software for:
- Quickly designing business process diagrams and process flowcharts
- Easily documenting business processes
- Capturing process knowledge and rules
- Creating training materials for new employees
- Documenting workflow requirements and process flows
- Simulating processes to understand costs and bottlenecks
- Analyzing business processes to identify areas of improvements
- As-Is and To-Be process analysis
- Ensuring processes are followed consistently
What is Business Process Modeling (BPM)? What are its benefits?
Business Process Modeling is the activity of designing and representing business processes of an organization so that the current process can be documented and if needed it can be analyzed for improvement. There are a number of benefits of process modeling, some of the key ones are:
- Align operations with business strategy
- Ensure control and consistency of process execution
- Communication of the processes to team and new staff
- Operational efficiencies
- Gaining competitive advantage
Please refer to the White Paper – 5 Key Benefits of Business Process Modeling
Why should I purchase AccuProcess Modeler?
AccuProcess is the #1 Easiest, Affordable and Most Powerful Process Modeling Software in the market. There are three main reasons why thousands of users have selected AccuProcess:
- The most powerful business process modeling software for the mid-market
- Refreshingly simple to use - designed for the non-technical user
- The price performance leader
- Complies with Business Process Model and Notation (BPMN) standard.
How does it work?
AccuProcess is a simple, easy to use software application that works exactly like Microsoft Word, Excel, PowerPoint or Visio.
- It is installed on your computer.
- You click on an icon on your desktop to open the application.
- You design and create process models.
- You can export the process models into Word or PDF formats for printing and sharing.
- You can also save these process models on your computer as .pm files.
- You can email and share these process model files with your colleagues or post them to a document sharing site such as SharePoint.
How is this application used? Is it On-Premises or online SaaS-based software?
AccuProcess is an On-Premises based application that works exactly like Microsoft Word, Excel, PowerPoint or Visio. It is installed on your computer.
What are the System Requirements?
AccuProcess can be installed on pretty much any laptop or computer in the market.
- OS: Windows XP, Server 2008, Vista and 7 or Apple Mac OS X or Linux
- CPU: Intel, AMD 1Ghz processor (or equivalent) recommended
- 1GB RAM minimum
- 200 MB free disk space (approximate)
- Java is required
On what Operating Systems does AccuProcess work? Does it work on Windows? Apple Mac OS X?
AccuProcess works on all operating systems in the market. It is certified on:
- Windows: XP, Server 2008, Vista and 7.
- Apple Mac OS X
- Linux Ubuntu, RedHat
How does AccuProcess compare with other alternatives and vendors?
We have done a detailed analysis and comparison of business process modeling solutions in the market and the results of this analysis are available at: Business Process Modeling Vendors Comparison
You will see that AccuProcess Modeler is the most complete and functionally rich business process modeling solution. Besides, it is the easiest-to-use product that is designed specifically to be utilized by business users. Finally, it is the most cost-effective solution and it is priced at a fraction of the cost compared to the equivalent alternatives.
Our goal is to provide our customers a more open and transparent experience in doing business with us. There are no games or gimmicks, unlike other software companies. We have made the product available for immediate download, the documentation and tutorials are easily accessible to all and the pricing is clearly presented.
We invite you to try this leading product and if you feel it meets your needs we welcome you to purchase it.
What is Business Process Modeling Notation (BPMN)?
BPMN is a standard developed by the Object Management Group, a non-profit standards consortium. Business Process Model and Notation (BPMN) provides a graphical notation for specifying business processes in a Business Process Diagram based on a flowcharting technique. It is a graphical notation that depicts the steps in a business process.
The primary goal of BPMN is to provide a standard notation readily understandable by all business stakeholders. These include the business analysts who create and refine the processes, the technical developers responsible for implementing them, and the business managers who monitor and manage them. Consequently, BPMN serves as a common language, bridging the communication gap that frequently occurs between business process design and implementation.
What is the AccuProcess Technical Support?
AccuProcess technical support provides 2 services to our customers:
- Assistance with any product questions or issues: AccuProcess Support staff is available by email during US business hours.
- Upgrades of new software version: This is the most economical way for you to keep your software up-to-date. Customers are entitled to get all version upgrades within their technical support period.
Technical support is an annual contract and can be renewed yearly.
Where can I get support when I have an inquiry or if I have encountered a problem?
AccuProcess is committed to helping our users and ensuring you have the most pleasant and productive experience in using our product. If you have support questions or inquiries about our products, please do not hesitate to reach out to our support team via the Support Help Desk
Or you can send an email to our support team:
How do I know this will meet my needs? Do you provide an evaluation copy?
Yes, we provide a free trial for 14-days. You can download it by going to the “Next Steps” box to the left and clicking on “Download & Try Now” and filling out the short form.
Are there any limitations on the evaluation license?
There are no feature limitations during the 14-day evaluation trial. The exported process models in Word and PDF formats will have a watermark.
How do I get rid of the watermarks in the PDF and Word documents?
These watermarks are shown during the 14-day trial period. When a valid, purchased license key is entered in the application, the watermarks are removed.
How do I learn how to use this application?
AccuProcess provides easy access to all the information you need to use our product. The Help link in the application provides detailed, searchable information. The following resources are also freely available:
How do I get started?
Watch the demo videos (~15 mins for all videos)
Check the Getting Started page
How do you become a partner or reseller of AccuProcess?
AccuProcess values our partners and we have developed a partner program to make our partners and our end customers successful. Please visit our partner program page
to learn about this program and to contact our partner manager.
Purchase and License
How much does AccuProcess cost? How does the licensing work?
AccuProcess is the most affordable business process modeling software in the market. The pricing is Free for the Lite edition, $499 for the Professional edition and is $998 for the full-featured Expert edition. The pricing is one-time fee on a per user basis, each license key is purchased for one user.
Is your product purchase price a one-time fee or a recurring fee?
The purchased product license is a one-time cost, so there are no recurring fees.
What are the different editions of AccuProcess product?
AccuProcess is available in 3 editions:
- Lite: A viewer of existing AccuProcess process models.
- Professional: Process design, mapping and documentation. Export to PDF for sharing & printing.
- Expert: Process design, mapping, documentation and process improvement via simulation and analysis.
These three editions are described here in the Product Editions
What are the features and limitations of the free trial version?
The free trial version is fully functional business process modeling software and it does not have any feature restrictions. The exported PDF and Word documents have a watermark. It is valid for 14-days and after that it automatically turns into the free Lite edition.
What are the features and limitations of the free Lite edition?
Lite version of AccuProcess business process modeling software allows viewing of existing AccuProcess process models. It does not support editing or creating new process models or process simulation and analysis. There is no time limit to use the Lite edition.
How do I get the free Lite edition?
The downloaded and installed AccuProcess starts off as a fully-featured trial version for 14 days and then automatically turns into the "Lite" edition.
Can I uninstall and then re-download and re-install to start the trial period again?
The trial cannot be restarted. The AccuProcess Modeler trial version only works ONCE on a computer with the trial mode for the first 14 days and after that reverts to the free Lite edition mode. A re-download and install will not restart the trial, it would just start off as the Lite edition.
Can I upgrade from Lite to Professional edition and then from Professional to Expert edition?
Yes, you can upgrade easily (via a license key) from Lite to Professional edition ($499) to Expert edition ($998) by just paying the difference.
What is the payment process?
There are 2 payment options:
- Purchase directly from our website via credit card or Paypal or
- Purchase order is sent to us via mail or email and we issue the invoice for payment which can be made via check.
Alternatively, you can also purchase our product from one of our partners. Please contact us at
if you prefer to use an alternative method for purchasing our product.
How is your product and license key delivered?
The AccuProcess product is available for download from our website. Once the product is installed for the first time a trail period begins. Customers may purchase our product at any time and enter in the purchased license key. Once we receive the payment we issue the license key. The process to request a license key is explained here
I have purchased your product. How do I get the license key?
The process to request a license key is explained here
Can the license be removed/transferred to another computer? What is the process when you want to move the license from one PC to another, or if you have hardware failure that causes the Host ID value to change?
The purchased product license is tied to a specific user and it cannot be moved. We understand that a user may need to move to a new PC due to hardware failure or just to upgrade to a new computer. If you want to move the license to another PC, just download the AccuProcess modeler from our website, install it on the new computer and send us the license request again with the new User ID on the computer. If the annual technical support is active, we will send you a new license key for that new computer. On good faith, we offer that new license for free ONE TIME.
I have 2 computers - 1 desktop and 1 notebook. If I purchase your product can I install it on both computers?
Each purchased AccuProcess license is specific to a user on one computer. We recognize that this is an inconvenience for users with multiple computers, so we typically provide a significant discount for the second license. For example, you can purchase ONE license with the annual support option and we will provide you with the second license for your laptop.
Do you offer a site license for multiple users to use the product simultaneously, rather than having to buy individual named user licenses? Do you offer a department or company-wide license that many staff members can use?
Yes, we offer a site license option. It is priced based on size of the organization and estimated number of users. Please contact us at
for a price quote for site license.
Do you provide special pricing for educational institutions or for training?
AccuProcess actively promotes use of our product for education and a number of universities and colleges in US, Canada and Europe are using it for instructional use. Since our goal is to promote a more "process-centric" world, we offer attractive pricing option for educational institutions. Please contact us at
for more information about this discounted pricing.
What is your Dun & Bradstreet number?
Our D&B number is 009946788